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Guest Service

Denise Peretti

Contact details

+41 81 720 18 18

denise.peretti@heidiland.com

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What we do in guest service

In addition to pure guest information (physical and digital), we also understand guest relations to mean all measures to ensure customer satisfaction and exceed customer needs. Our guest service team at the two information points in Flumserberg and Bad Ragaz pursue this goal on a daily basis.

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The other core areas

Experience Management
Experience management ensures that existing offers are accessible and that new ideas can be implemented with partners.
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Content Management
Content Management prepares digital content that inspires and informs. For your own and other important channels.
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Guest Service
The guest service team answers questions about the stay. It is available to guests on site, by telephone and via digital channels.
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Marketing Service
The Marketing Service team supports you as a partner by imparting knowledge and helping to market offers even better digitally.
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My favorite places in Heidiland

Malans
Älplibahn Malans
The Älplibahn Malans is the smallest mountain railroad in Graubünden and covers more vertical meters without an intermediate station than any other railroad in Switzerland. The view from the mountain station at 1,802 m above sea level is impressive.
Bad Ragaz
Giessenpark & Giessensee
The Giessenpark in Bad Ragaz offers a natural recreational oasis with the Giessensee lake. Visitors can take a walk, relax or discover the secrets of the forest on the educational forest trail. Families appreciate the playgrounds and the outdoor pool.
Flumserberg
Flumserberg mountain railroads
Flumserberg is the largest winter sports region between Zurich and Chur and delights visitors in winter with perfectly groomed pistes, modern facilities and a variety of experiences in the snow. The region also attracts visitors in summer with a variety of offers - from hiking and biking trails to family adventures and unique nature experiences.

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